Yes, reliable. I own a few other toys but I wanted something more luxurious and came across this product. I placed my order 13 days ago and it has now arrived. Delivery from China to the UK was incredibly fast. Customer service has been excellent in answering my questions and they usually reply within a couple of hours (taking into account things like the time difference between your location and China). The details of the dolls are very well done. Great size and definitely worth the money. The removability is great.
